Privacy Policy
Last Updated: 8.26.2026
PlayLoft Social (“PlayLoft,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, make a booking, attend an event, or otherwise interact with PlayLoft Social.
Information We Collect
Depending on how you interact with us, we may collect information such as:
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your name;
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email address;
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telephone number;
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billing and payment information;
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booking and event details;
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the name and age of a birthday child or other information reasonably required to personalize a booking;
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information you voluntarily provide through forms, emails, surveys, or other communications;
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information relating to accessibility accommodations or other requests you choose to provide;
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consent preferences, including marketing and photography permissions; and
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technical information relating to use of our website, such as IP address, browser type, device information, and website activity.
We aim to collect only the information reasonably necessary to provide our services.
Children's Information
PlayLoft Social is designed for families, but our website and booking services are intended to be used by adults.
We do not intentionally ask children to provide personal information directly to us. Where limited information about a child is required for a booking or event, such information should be provided by the child's parent or legal guardian.
We do not use children's personal information for marketing purposes without appropriate parental or guardian consent.
How We Use Personal Information
We may use personal information to:
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process and manage reservations;
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process payments and refunds;
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communicate with customers regarding bookings;
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prepare for and personalize events;
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respond to questions and customer-service requests;
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provide requested accessibility accommodations;
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administer waivers and safety documentation;
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maintain appropriate business and financial records;
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improve our services and website;
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prevent fraud and protect the security of our customers, employees, and business;
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comply with legal, regulatory, insurance, or safety requirements; and
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send promotional communications where we have appropriate consent.
Payment Information
Payments may be processed through third-party payment processors. PlayLoft Social does not necessarily receive or retain complete payment-card information. Payment information handled by third-party providers is subject to their own privacy and security practices.
Sharing Personal Information
We do not sell or rent customer personal information.
We may provide limited personal information to service providers that assist us with functions such as:
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online booking;
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payment processing;
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website hosting;
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email communications;
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accounting;
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customer relationship management; and
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other operational services.
We may also disclose information where required or permitted by law, or where reasonably necessary to protect the safety or legal rights of PlayLoft Social, our guests, or others.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the site, understand how visitors use it, remember preferences, and improve our marketing.
Where appropriate, visitors may adjust cookie preferences through their browser or through any cookie-management tools made available on our website.
Marketing Communications
You may choose to receive news, promotions, event announcements, or other marketing communications from PlayLoft Social.
You may unsubscribe at any time using the unsubscribe option provided in our electronic communications or by contacting us.
Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, insurance, and business requirements.
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information in our possession.
However, no electronic system or method of transmission can be guaranteed to be completely secure.
Questions or Privacy Concerns
Questions, requests, or concerns regarding privacy may be directed to info@playloftsocial.com
We may update this Privacy Policy periodically. The most current version will be posted on our website with its effective date.
Privacy Policy
Accessibility Statement
Accessibility at PlayLoft Social
At PlayLoft Social, we want every guest to feel welcome.
We are committed to providing an inclusive and accessible experience for people with disabilities and to identifying, preventing, and removing barriers wherever reasonably possible.
We welcome guests who use assistive devices and are committed to accommodating support persons and service animals in accordance with applicable Ontario accessibility requirements.
If you or someone attending your event requires an accommodation, communication support, or accessible format, we encourage you to contact us before your visit so that we can work with you to understand your needs and make appropriate arrangements.
We are also committed to improving the accessibility of our website and digital booking experience. If you encounter an accessibility barrier while using our website or accessing information from PlayLoft Social, please contact us. Upon request, we will work with you to provide information in an accessible format or with appropriate communication support.
Accessibility feedback and requests can be directed to:
PlayLoft Social
info@playloftsocial.com
We welcome feedback on how we can make the PlayLoft Social experience more accessible.
Website Terms & Conditions
Website Terms & Conditions
Last Updated: 8.26.2026
By accessing or using the PlayLoft Social website, you agree to these Terms & Conditions.
Website Information
We make reasonable efforts to ensure that information presented on our website is accurate and current. However, pricing, packages, availability, features, hours, policies, and other information may occasionally change.
Where a discrepancy exists between general website information and the specific terms confirmed in a customer's booking agreement, the booking agreement will govern, subject to applicable law.
Bookings
A booking is not confirmed until all required booking information and deposits or payments have been received and PlayLoft Social has issued confirmation.
Bookings are subject to availability and our Booking, Refund & Cancellation Policy.
Prices
All prices are stated in Canadian dollars unless otherwise indicated. Applicable taxes and any clearly disclosed fees will be added where required.
Intellectual Property
The PlayLoft Social name, logo, branding, graphics, photographs, website content, and other original materials are owned by or licensed to PlayLoft Social and may not be copied, reproduced, modified, distributed, or commercially used without permission.
Third-Party Services and Links
Our website may contain links to or integrations with third-party websites and service providers, including booking and payment platforms.
PlayLoft Social is not responsible for the content, availability, privacy practices, or operation of third-party websites or services.
Acceptable Use
Visitors must not use our website in a way that:
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violates applicable law;
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interferes with website security or operation;
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attempts to gain unauthorized access to systems or information;
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impersonates another individual; or
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infringes the rights of PlayLoft Social or any other person.
Limitation
Use of this website is at the user's own discretion. Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot lawfully be excluded under applicable law.
Changes
PlayLoft Social may update these Terms & Conditions from time to time. The current version will be posted on this website.
Booking, Refund & Cancellation Policy
When you reserve a party at PlayLoft Social, the entire venue is reserved exclusively for you and your invited guests during your booked event period. Because each reservation removes that date and time from availability to other customers, the following cancellation and rescheduling conditions apply.
Booking Deposit
A deposit of 50% is required to reserve your date and time.
Your reservation is not confirmed until the deposit has been received and you have received booking confirmation from PlayLoft Social.
The remaining balance is due at your event’s scheduled end time.
Customer Cancellations
If you need to cancel your reservation:
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15 or more days before the event: all payments other than the booking deposit will be refunded;
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14 days or fewer before the event: payments are non-refundable.
The booking deposit is non-refundable except where PlayLoft Social cancels the event and cannot offer an acceptable alternative date.
Rescheduling
We understand that unexpected situations arise, particularly when children are involved.
Requests to reschedule made at least 14 days before an event may be transferred once to another available date within 120 days, subject to availability.
Requests made within the applicable notice period will be considered individually and may be subject to a rescheduling fee.
No-Shows
Failure to attend a booked event without prior notice will be treated as a cancellation and payments will not be refunded.
PlayLoft Social Cancellations
If PlayLoft Social must cancel a booking because of circumstances within our control, customers may choose between:
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transferring all amounts paid to another available date; or
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receiving a refund of amounts paid for the cancelled booking.
Closures and Circumstances Beyond Our Control
Severe weather, utility interruptions, emergency orders, building closures, unsafe operating conditions, or other circumstances outside PlayLoft Social's reasonable control may require an event to be postponed.
Where reasonably possible, affected customers will be offered an alternative booking date or account credit. Refunds will be addressed in accordance with the circumstances and applicable law.
Changing a Booking
Changes to guest counts, packages, add-ons, food selections, décor, or other booking details must be submitted no less than 7 days before the event. All changes are subject to availability, and may result in additional charges.
All Other Venue Rules & Guest Safety Policy
PlayLoft Social Venue Rules
We want everyone to have a fun, comfortable, and safe experience. All guests are expected to follow venue rules and instructions provided by PlayLoft Social staff.
Adult Supervision
Children must be supervised by a responsible parent, guardian, or designated adult at all times.
PlayLoft Social employees oversee the venue and support the event experience but do not provide childcare or assume responsibility for supervising individual children.
Children may not be left at PlayLoft Social without appropriate adult supervision.
Play Equipment
Guests must:
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use equipment only for its intended purpose;
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follow posted age, height, capacity, and safety requirements;
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follow instructions provided by PlayLoft Social staff;
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refrain from rough play, pushing, climbing on restricted surfaces, or intentionally unsafe behaviour; and
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immediately report damaged equipment or unsafe conditions to a staff member.
PlayLoft Social reserves the right to restrict access to any attraction or activity where necessary for safety.
Footwear
Socks are required in designated play areas. Grip socks are highly recommended, and are available for purchase at check-in. Shoes must be removed before entering the play area.
Food and Drink
Food and beverages must remain in designated areas unless otherwise permitted.
Glass containers are not permitted.
Personal Belongings
Guests are responsible for their own personal belongings. PlayLoft Social is not responsible for lost, stolen, or damaged personal property except where liability cannot legally be excluded.
Behaviour
We are committed to providing a welcoming environment for children, families, guests, and employees.
Harassment, discrimination, threatening behaviour, intentional damage, physical aggression, or repeated disregard of safety instructions will not be permitted.
PlayLoft Social reserves the right to ask a guest to stop participating in an activity or leave the premises where reasonably necessary to protect the safety or experience of others.
Health & Illness Policy
Keeping Our Play Community Healthy
Please do not attend PlayLoft Social if you or a child in your care is experiencing symptoms of a contagious illness or has been advised to stay home from school, childcare, work, or public activities because of illness.
If the birthday child becomes ill before a scheduled party, please contact us as soon as possible. We will work with the booking customer in accordance with our Refund & Cancellation Policy and any applicable rescheduling provisions.
PlayLoft Social maintains regular cleaning and sanitation procedures. Because indoor play is a shared physical activity, however, we cannot guarantee an environment completely free from viruses, bacteria, allergens, or other naturally occurring health risks.
Handwash and sanitizing stations are located throughout the venue, and guests are encouraged to wash or sanitize their hands before and after play.
Food & Allergy Policy
This is especially important if you allow outside cakes, pizza, catering, etc.
Food & Allergy Policy
PlayLoft Social welcomes food in designated eating areas in accordance with our party and catering policies.
Guests are responsible for informing PlayLoft Social of known food-related concerns that may affect an event and for communicating allergies or dietary restrictions to any caterers or food suppliers they use.
Although we take reasonable steps to maintain a clean environment, PlayLoft Social is not an allergen-free facility and cannot guarantee that food, surfaces, equipment, or products have not come into contact with allergens.
Parents and guardians remain responsible for determining whether food is appropriate for children in their care.
Photography & Video Policy
Because this is a private-party venue, this can become another subtle selling feature.
Photography & Video Policy
Guests are welcome to take photographs and videos of their own family and invited guests during private events.
Because PlayLoft Social parties are private bookings, customers and their guests are asked to respect the privacy of everyone attending the event when taking or sharing photographs and videos.
PlayLoft Social will not use identifiable photographs or videos of children for advertising, social media, or promotional purposes without appropriate permission from a parent or legal guardian.
Private Party / Exclusive Venue Policy
Your Party. Your People. Your PlayLoft.
PlayLoft Social operates differently from many traditional indoor play centres.
When you book a private party with us, the venue is reserved exclusively for you and your invited guests for the duration of your booked party period.
That means:
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no public drop-in guests;
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no unrelated birthday parties sharing the play areas;
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no strangers joining your event; and
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one dedicated celebration occupying the venue at a time.
Your booking begins and ends at the times stated in your reservation. Setup, guest arrival, play, food service, presents, and departure must take place within any time periods specified in your selected package unless otherwise arranged.
Our private-booking model is designed to create a more comfortable, personal, and relaxed celebration for children and the adults who came to celebrate them.
Code of Conduct
Everyone Is Welcome to Play
PlayLoft Social is committed to creating a welcoming environment for children, families, caregivers, employees, and guests.
We expect everyone in our space to treat others with courtesy and respect.
Discrimination, harassment, bullying, threatening behaviour, hateful language, or mistreatment based on characteristics protected by applicable human rights law will not be tolerated.
We recognize that families come in many forms and that children and adults have different abilities, identities, needs, and ways of engaging with the world.
Our goal is simple: a space where people can play, celebrate, and connect while feeling welcome and respected.
Guests whose behaviour seriously or repeatedly interferes with the safety, dignity, or enjoyment of others may be asked to leave.
Inclement Weather & Emergency Closure Policy
Weather & Emergency Closures
Because parties at PlayLoft Social are scheduled private events, we will make reasonable efforts to remain open for confirmed bookings.
However, the safety of our guests and staff comes first.
PlayLoft Social may delay, reschedule, or cancel events where severe weather, unsafe travel conditions, loss of essential utilities, building emergencies, government orders, or other circumstances make operating the facility unsafe or impracticable.
If PlayLoft Social determines that the venue cannot safely operate, we will contact affected customers as soon as reasonably possible and arrange an alternative date, credit, or other remedy in accordance with our booking policies and applicable law.